Privacy Policy

Last updated: May 18, 2026

VI-TECH GLOBAL COMPANY LIMITED (“VinaYarn”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, https://www.vinayarn.com.

This Privacy Policy explains what information we collect, how we use it, how we share it, and how we protect it.

1. Information We Collect

When you visit or use our website, we may collect the following types of information:

  • Contact information, such as your name, email address, phone number, company name, and shipping or billing address.
  • Account information, such as your username, password, order history, wishlist, and account preferences.
  • Order and inquiry information, including products viewed, products added to cart, quotation requests, purchase details, and communication records.
  • Technical information, such as your IP address, browser type, device information, pages visited, referring URLs, cookies, and similar data.
  • Payment-related information, when applicable. We do not store full payment card details; payment processing is handled by third-party payment providers.

2. How We Use Your Information

We use your information to:

  • Process orders, quotation requests, payments, shipping, and customer service requests.
  • Create and manage your user account.
  • Respond to your inquiries and provide product information.
  • Improve our website, product catalog, services, and user experience.
  • Send service-related messages, such as order confirmations, account updates, or policy changes.
  • Send marketing communications, if you have chosen to receive them.
  • Prevent fraud, protect website security, and comply with legal obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember your preferences, analyze website traffic, and support shopping cart and account features.

You can disable cookies through your browser settings. However, some parts of the website may not work properly without cookies.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, including:

  • Payment processors.
  • Shipping and logistics providers.
  • Website hosting, analytics, and technical service providers.
  • Customer support and communication tools.
  • Legal, regulatory, or government authorities when required by law.

These third parties are only allowed to use your information as needed to provide services to us or comply with legal requirements.

5. International Data Transfers

Because we work with service providers and business partners in different locations, your information may be transferred to, stored, or processed outside your country or region. We take reasonable steps to ensure that your personal information remains protected.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Object to or restrict certain processing activities.
  • Withdraw consent for marketing communications.
  • Request a copy of your personal information.

To exercise these rights, please contact us using the contact details below.

9. Marketing Communications

If you subscribe to our updates or agree to receive marketing messages, we may send you product news, offers, or industry-related information. You may unsubscribe at any time by following the unsubscribe instructions in our emails or contacting us directly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. Please review their privacy policies before providing any personal information.

11. Children’s Privacy

Our website is intended for business users and customers. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without proper consent, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

VI-TECH GLOBAL COMPANY LIMITED
Email: yarn@vinayarn.com
Address: Room 606, No. 16 Tran Quoc Vuong Street, Cau Giay Ward, Hanoi City, Vietnam
Website: https://www.vinayarn.com